Overview
At ElectriControl, we strive to supply high-quality industrial automation products, including PLC systems, HMI touch panels, VFD drives, servo systems, power quality equipment, control components, and related automation solutions.
If you are not completely satisfied with your purchase, we are here to assist. This policy outlines the conditions for returns, exchanges, refunds, and warranty claims.
Return Eligibility
Products may be returned within 10 days of delivery, provided that:
- The product is unused, uninstalled, and in its original condition and packaging.
- The original packaging, manuals, accessories, and documentation are included.
- Proof of purchase is provided.
- The product has not been modified, programmed, damaged, or altered after delivery.
All returns must be approved by ElectriControl before being shipped back.
Non-Returnable Items
The following products and services cannot be returned unless found to be defective:
- Custom-built control panels.
- Custom PLC programming and software development services.
- Commissioning and engineering services.
- Special-order or non-stock items sourced specifically for a customer.
- Products that have been installed, wired, programmed, or commissioned.
- Clearance, discontinued, or end-of-line products.
- Products returned without original packaging or proof of purchase.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please notify us within 10 days of delivery.
Upon inspection and approval, ElectriControl may:
- Repair the product.
- Replace the product with an equivalent item.
- Exchange the product.
- Issue a refund where applicable.
Products damaged due to incorrect installation, misuse, environmental conditions, power surges, unauthorized modifications, or operation outside manufacturer specifications will not qualify for refund or warranty replacement.
Warranty Claims
Many products supplied by ElectriControl are covered by manufacturer warranties, including Delta Electronics products.
Warranty claims are subject to manufacturer testing and approval. Products may need to be returned for inspection before warranty replacement or repair can be authorized.
Warranty coverage does not include:
- Improper installation.
- Electrical damage caused by incorrect wiring.
- Physical damage.
- Water, dust, heat, or environmental damage.
- Unauthorized repairs or modifications.
- Normal wear and tear.
Refunds
Once a returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method used for the purchase.
Please allow 14 business days for refunds to reflect, depending on your financial institution.
Exchanges
Exchanges are available for eligible products that are defective, damaged, or supplied incorrectly.
Replacement products are subject to stock availability.
Return Shipping
Customers are responsible for return shipping costs unless:
- The incorrect product was supplied by ElectriControl.
- The product arrived damaged.
- The product is approved as defective under warranty.
We recommend using a tracked and insured courier service when returning products. ElectriControl cannot be held responsible for items lost or damaged during return transit.
Technical Support
Before initiating a return, our technical support team may assist with troubleshooting PLCs, HMIs, VFDs, servo systems, and automation components. Many issues can be resolved remotely without returning the product.
Consumer Rights
Nothing in this policy limits your rights under the South African Consumer Protection Act (CPA).
Contact Us
For returns, warranty claims, technical support, or refund enquiries:
ElectriControl (Nano Technologies SA CC)
Phone: +27 72 377 3038
Email: info@electricontrol.co.za
Website: www.electricontrol.co.za
Business Hours:
Monday – Friday
08:00 – 17:00
