Introduction

ElectriControl (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed lawfully in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Who We Are

ElectriControl (Nano Technologies SA CC)

Website: https://www.electricontrol.co.za

Email: info@electricontrol.co.za

Phone: +27 72 377 3038

Information We Collect

We may collect and process the following information:

Information You Provide

Name and surname
Company name
Email address
Telephone number
Billing and delivery information
Information submitted through contact forms
Product enquiry details
Technical support requests
Any information voluntarily provided by you

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Date and time of access
Referral website information
Website usage statistics

This information helps us improve website performance, security, and user experience.

How We Use Your Information

We process personal information for legitimate business purposes, including:

Responding to enquiries and support requests
Providing quotations and product information
Processing orders and deliveries
Managing customer accounts
Providing technical support
Improving our products and services
Sending service-related communications
Complying with legal and regulatory obligations
Preventing fraud, abuse, and unauthorized access

Where required by law, we will obtain your consent before sending marketing communications.

Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Monitor website performance
Analyse visitor behaviour
Enhance security

You may disable cookies through your browser settings, although some website functionality may be affected.

Embedded Content and Third-Party Services

Pages on our website may contain embedded content such as videos, maps, social media content, or external resources.

Embedded content from third-party websites behaves in the same manner as if you visited those websites directly. These providers may collect information, use cookies, and monitor your interaction with their content according to their own privacy policies.

We encourage you to review the privacy policies of any third-party websites you visit.

Sharing of Personal Information

ElectriControl does not sell, rent, or trade personal information to third parties.

We may share information with:

Courier and logistics providers
Payment service providers
IT service providers and website hosting providers
Product suppliers and manufacturers when required for warranty or support purposes
Professional advisers
Regulatory authorities where legally required

All third parties are required to protect your information and process it in accordance with applicable laws.

Data Security

We implement reasonable technical and organisational safeguards to protect personal information against:

Unauthorized access
Disclosure
Loss
Misuse
Alteration
Destruction

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purpose for which it was collected
Meet contractual obligations
Comply with legal, tax, accounting, and regulatory requirements
Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised where reasonably possible.

Your Rights Under POPIA

Subject to applicable law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permissible
Object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details provided below.

Direct Marketing

You may opt out of receiving marketing communications from us at any time by:

Clicking the unsubscribe link in marketing emails
Contacting us directly

We will respect your marketing preferences in accordance with POPIA requirements.

Children’s Privacy

Our website and services are intended for business and professional use. We do not knowingly collect personal information from persons under the age of 18.